Free Webcast: Inspire! Why Customers Come Back
If you’ve ever wanted help retaining customers in the digital age you should definitely check out this free webcast by Jim Champy, Inspire! Why Customers Come Back. Learn how to make your customers stick to you like glue at a time renowned for rampant customer disloyalty, commoditization and price pressure.
In preparation for this one hour webcast Champy said, “It’s critical for IT professionals to understand the two edges of the Internet: it enables their companies to potentially reach millions of customers but it also demands an authenticity in what companies say and do. Inspire! also illustrates how smart companies are using information technology to keep customers coming back.” Champy is the author of Inspire! Why Customers Come Back from FT Press.
Watch Inspire! Why Customers Come Back now, or browse through our entire collection of free webcasts.
About the Author
Jim Champy is one of the leading thinkers in business. His first book, Reengineering the Corporation: A Manifesto for Business Revolution, a New York Times Bestseller with more than 3 million copies sold, helped transform the corporate world. His global bestsellers also include X-Engineering the Corporation: Reinventing Your Business in the Digital Age; Reengineering Management; and The Arc of Ambition. Champy’s most recent books, OUTSMART! and INSPIRE!, examine the future of business in the digital age.
Champy is an advisor to multiple health care organizations on issues of strategy and operations. He continues to work in the corporate world and serves on the boards of several public and private institutions.
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